Postage, Collections and Returns
At Cosmic Crystals we offer a range of options for you to get your hands on those new crystal babies!
Message from AusPost - All express post is being prioritised, however some parcels are still delayed due to COVID-19
WE'RE NOW POSTING INTERNATIONALLY!
All delivery times are subject to AusPost and flight availability. All of our packages are sent with tracking but you'll need a crystal ball to see delivery dates with COVID still affecting delivery times.
STANDARD - $10 or FREE if you spend over $150
EXPRESS - $15 or FREE if you spend over $400
STANDARD - from AU$20
CANADA & UNITED STATES
STANDARD - AU$25
Any orders over 5kg will be contacted by us directly as additional postage costs may be involved.
Cosmic Crystals absorbs no responsibilities for customs fees or taxes otherwise incurred by the customer.
We are located in the North Brisbane region. We offer a free collection service for those who live locally! It helps us keep packaging to a minimum.
REFUNDS AND RETURNS
We would hate for you to be unhappy with your purchase but you may already know, most of these stunning crystals are fragile. It is possible that some may arrive damaged after transit, despite being packaged carefully. All crystals leave in as pictured condition and are packaged with care and multiple layers of recycled or eco-friendly padding. Cosmic Crystals takes no responsibility for damage during transit.
Crystals are natural rocks and minerals which can appear different colours on various screens. Some photographs may not show small cracks or damage (don't worry we'll tell you, we ain't gonna lie to you!). Returns based on characteristics or 'change of mind' will not be accepted. No refunds or returns are accepted on sale or discounted items.
If you do have any issues please contact us at firstname.lastname@example.org.